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Reinventing the nursing staff hiring process – the Nurses on Call way

The process of staffing revolves around finding the right person at the right time. This is especially important for establishments like hospitals, where the requirements for experienced and dedicated professionals are constant, and capable hands are difficult to come by.

Experienced medical professionals like nurses are highly sought after but hospitals often find themselves in situations where they temporarily need additional workforce. Going through the hiring process for every such situation is impossible for any organization and workplaces like hospitals, even more so.

Business models that cater to temporary nursing staff requirements for healthcare are godsend for hospitals in such situations. These agencies fill the gap between experienced nurses looking to work flexible hours and hospitals needing skilled manpower to fill their temporary nursing staff crunch.

Being the unit manager at a hospital ward is a strenuous job. Your key responsibilities include supervision, planning shifts, arranging temporary staff, taking care of patients, and making sure your ward is forever ready to deal with emergencies. None of these tasks can be carried out efficiently if most of your time is spent dealing with no-shows, coordinating with booking agency staff, and verifying work hour details. Every unit manager wishes for someone to take care of all the administrative work so they can focus on clinical patient care.

Staffing agencies currently fulfill this need at hospitals, but the process is highly inefficient and does not guarantee quality of service. Unit managers cannot be sure if their staff is well-rested and neither do they have a system to check if they have overbooked nursing staff on a particular day.

Nurses on Call fits this requirement like a glove. This mobile-first system matches nurses to unit managers at wards, along with automating the process of booking additional nursing staff. Other online web-based booking systems tried to streamline the process but fell short of being helpful. On these platforms, ward managers would request a particular nurse but would not receive any confirmation from the nurse for that request in time. Additionally, as the process of interacting with nurses remained manual, addressing no shows would take longer than expected.

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Using Nurses on Call to address existing inefficiencies in the system

Nurses on Call eradicates the flaws in the existing booking systems and enhances transparency by bringing nurses and hospitals on one unified platform. The system provides nurses with a friendly mobile interface to easily accept job requests in real-time.

For unit managers, transparency about the nurses they wish to hire includes access to nurse rating, attendance data, performance ratings and other statistics that help them make informed decisions.

Disciplinary issues, attendance or general attitude problems are reported to the NOC system using alerts. This is followed by investigations by a facilitator from NOL who facilitates proper action and posts a notification.

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NOC went from being a call center to a powerful mobile platform due to the founder’s vision of a highly efficient company that wanted to do away with the manual calling approach and wished to revitalize and automate the entire process.

The existing labor-intensive approach was limiting the scalability of the company due to the number of individuals working at the call center. The inefficiency of this process was removed by using mobile technology that has reduced nurse confirmation time from an hour to just a few minutes.

They maintain a record of preferred nurses and the system automatically requests their pool of nurses before others. The registration process for nurses includes an orientation program for the nurses at hospital wards to enhance patient care quality and familiarize nurses with the workflow at the ward. Nurse registration can also be completed without registration. During registration, data regarding wards at hospitals nurses have gone through an orientation in needs to be captured. As nurses continue to complete orientation programs with more wards, this detail is incorporated in their profile. This will be one of the deciding factors that match a nurse to the hospital's demand.


Hospitals can now view the operations of various cost centers from one interface. In the corporate panel, one can easily view the total number of bookings, who made and who canceled these bookings along with insights about the number of staff that need to be hired accordingly.

Intelligent Reports generated by the system can provide insights about expenditure incurred on staffing and other related analytics.

Unit Managers get the ability to plan shifts for days, weeks, or even months by requesting nurses accordingly. They can make informed decisions by viewing the calendar of a nurse and book slots accordingly.

Problems with cancellations and no-shows along with nurses showing up for shifts where the hospital did not make a booking are also addressed through the platform.


Nurses can now manage their entire schedule in one unified interface. The platform showcases confirmations, bookings, cancellations, wards and more to nurses to ensure clarity of schedule. As an example, the dates on which the nurses have been booked already are marked ‘busy’ automatically.

Advance bookings for nurses that are done for up to a month ensures that they get a guaranteed stream of work and not wait for bookings until the last moment.

An in-built navigation system further helps nurses to reach the hospital location without losing time in transit.

Reports for nurses showcases a record of all the work that they have completed in one unified interface.

The referral program helps nurses bring additional skilled manpower onboard. The referral bonus that they earn is disbursed to them along with their payout.

Mr. Ron Drew, CEO of NOC, says “Finding a nurse in South Africa, UK, and other countries is extremely difficult for hospitals and patients alike. Nursing agencies that follow a business model similar to Uber can eliminate the bottlenecks that slow down the process of locating and booking a qualified nurse. This differentiating factor alone can help the agency achieve dominance in this industry. The timing is right for us to find a partner like Volumetree. Although this involves a lot of risk, but is a step in the right direction.” NOC is one of the largest nursing agencies in South Africa and has over 10,000 nurses signed up on its platform. This aggregates an average of over 6000 bookings per month, resulting in a consolidated revenue of over 100 million per year. “Our vision is to become the leading technology innovators in the On-Demand platforms space, enabling entrepreneurs and enterprises to ideate, validate, execute and scale business solutions. Partnering with Mr. Ron Drew, for this platform validates the requirement that businesses must rely on such technology platforms to act as Decision Support Systems that connect demand and supply. That is the only path towards an asset light growth model. Mr. Ron Drew, has been confident that once the platform is operational, they can grow over 200% (CHECK VALUE HERE) from the current revenue this fiscal,” says Shubham, Co-CEO, Volumetree.


Data-driven transparency: Data removes ambiguity and adds transparency to an otherwise opaque process. Using NOC, nurses check-in and check-out before and after every shift respectively, ensuring that the data shows the exact number of hours the nurse has worked. This makes it easier to track the working hours for each nurse. Being equally beneficial to nurses, the transparency introduced by the system reduces word against word and ensures that nurses can track what happened through the system.

Workforce Projections: Unit Managers can analyze historical data to project the number of permanent vs temporary staff they may require. Intelligent reports and historical data analytics showcase the number of temporary and permanent nursing staff during a specific time in the ward, and they can plan for future requirements accordingly.

Quality First: The Orientation program requirements built into the quality check feature of NOC ensures that only nurses that have been a part of the orientation program for a ward show up as matches. This enhances patient care quality by ensuring that the nurse is familiar with medical material storage (swatches, sutures, needles, etc.) facilities in the ward and all other associated workflows that are a part of their daily tasks. Additionally, logs for the check-in and check-out timings help keep a tab on the schedules and output of nurses.

Nurses on Call is currently in private beta and will be launched for all the existing customers shortly.

If you are looking to create an On-demand solution for your business, get in touch with us today!

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